Website live chat · included in every plan
Live chat for your website, in the same Inbox as WhatsApp
Paste one script tag and a chat bubble appears on your site. Answer visitors yourself, let a bot handle the common questions, or move the chat to your WhatsApp number with one tap. Chat messages aren't stored unless you turn on transcripts and the visitor agrees.
7-day free trial · no card required
Private by design: chats are erased when they end. Transcripts are saved only when you and the visitor both opt in. Our privacy promise
Live on your site in three steps
- 1
Paste one script tag
Create a chat widget in the dashboard, list the websites it may run on, and paste its script into your site's <head>. A chat bubble appears.
- 2
Make it look like your brand
Start from a template, then design the launcher, avatar and window colours, or upload your own SVG, PNG, WebP, JPG or GIF images.
- 3
Answer from one Inbox
Website chats and WhatsApp messages arrive in the same Inbox. Reply yourself, let a bot answer, or move the chat to WhatsApp.
<script async src="https://vancely.bytevancer.com/chat/v1.js" data-site-key="pk_your_site_key"></script>Your widget's own site key is in the dashboard. Setup notes for WordPress and Content Security Policy are in the developer guide.
Everything you need to talk to visitors
One Inbox for website and WhatsApp
Your team answers website visitors and WhatsApp contacts from one place, with seats for each person on your plan.
Bots with quick replies
Attach a flow from the visual flow builder. It shows menus as tap-to-answer buttons, asks questions and hands the visitor to a person when needed.
Continue on WhatsApp
One button moves the chat to your business WhatsApp number, so the visitor can carry on from their phone and the conversation stays linked.
WhatsApp alerts when nobody is online
Get a WhatsApp message on a separate, verified phone when a chat starts or a bot hands a visitor to a person and nobody is in the Inbox.
Leave a message and opening hours
Set your hours. When nobody is online, visitors can still leave a message, and the chat waits in your Inbox for up to 24 hours.
Look builder
Six templates, including Minimal, Corporate, Dark and WhatsApp style, plus launcher shapes, icons and labels, an avatar, and your own colours, with a live preview and contrast warnings.
Chat webhooks
chat.started, chat.message, chat.ended and chat.continued_on_whatsapp events, signed and retried like every other webhook.
Light and CSP-friendly
The script is about 8.5 KB gzipped, loads async, renders in a closed Shadow DOM so it never clashes with your styles, and needs nothing inline.
Chats that aren't kept
We don't keep your visitors' conversations. Website chat messages exist only encrypted while the chat is open and are deleted when it ends. The visitor's browser keeps its own copy.
Read the Privacy Policy for the details.
Deleted when the chat ends
When the visitor clears the chat, an agent closes it, or it has been idle for an hour. A message left while nobody was online waits up to 24 hours.
Transcripts only with two Yeses
You turn transcripts on and confirm you understand what is kept, and each visitor must answer Yes. Only messages after the Yes are saved.
Encrypted and auto-deleted
Saved transcripts are encrypted and deleted automatically after the period you choose, or whenever you delete them.
Alerts without content
WhatsApp alerts say which widget has a chat and when, with the visitor's name if they gave one. Never the messages.
Included in every plan
Website live chat comes with every plan, including the free trial. Website chat messages are free. WhatsApp alerts count toward your plan's monthly message allowance.
See plans and prices →| Plan | Widgets | Open chats | Inbox seats |
|---|---|---|---|
| Free trial | 1 | 5 | 1 |
| Starter | 1 | 25 | 2 |
| Business | 3 | 100 | 5 |
| Pro | 10 | 500 | 15 |
How it compares
Honest side-by-side comparisons, including where the other tool is the better choice.
Live chat questions
How do I add the live chat to my website?
Create a widget in the dashboard, add your website's address to its allowed list, and paste its one-line script into your site's <head>. On WordPress, use your theme's header settings or a header-scripts plugin. The chat bubble appears and you answer from the Inbox.
Are website chat messages stored?
No. Messages exist only encrypted while the chat is open and are deleted when it ends: when the visitor clears the chat, an agent closes it, or it has been idle for an hour (24 hours for a message left while nobody was online). The visitor's browser keeps its own copy. Saved transcripts are opt-in: you turn them on and confirm you understand what is kept, and each visitor must answer Yes. Transcripts are encrypted and deleted automatically after the period you set.
What happens when nobody is online?
Visitors can still leave a message. The chat waits in your Inbox for up to 24 hours. If you set up alerts, we send a WhatsApp message to your verified alert number when a chat starts or a bot hands a visitor to a person and nobody is in the Inbox. Opening hours let the widget show visitors when you are available.
What does "Continue on WhatsApp" do?
It opens WhatsApp with a message to your business number that carries a short reference. When that message arrives, the website chat is linked to the WhatsApp conversation and closed. If a person was handling the chat, they carry on in WhatsApp; otherwise your bot answers.
Can a bot answer website visitors?
Yes. Attach a flow from the visual flow builder to the widget. It can show menus as quick-reply buttons, ask questions and hand the visitor to a person. Reminders and location questions only work on WhatsApp.
Does the live chat cost extra?
No. Every plan, including the free trial, includes website live chat, with limits on widgets, open chats and Inbox seats. Website chat messages are free. WhatsApp alerts count toward your plan's monthly message allowance.
Will it slow my site down or break my Content Security Policy?
The script is about 8.5 KB gzipped and loads async. It renders in a closed Shadow DOM and needs nothing inline. If your site has a Content Security Policy, allow https://vancely.bytevancer.com in script-src and connect-src (and img-src if you upload images).
Does the Inbox show my old WhatsApp messages?
No. WhatsApp history stays on your phone. The Inbox shows new WhatsApp messages as they arrive while someone is online, next to your website chats.
Add live chat to your website today
Create a widget, paste the script and answer your first visitor from the Inbox in a few minutes.