Vancely vs tawk.to for website live chat
tawk.to is a widely used free live chat. Vancely pairs website live chat with a WhatsApp API on your own number, keeps no message content, and comes on one flat monthly plan. If all you need is free chat on your site, tawk.to is hard to beat on price.
As of October 2026, from tawk.to's public pages (see the sources). Prices and features change, so check tawk.to's own site before you decide.
With Vancely: we never store your message content, and nothing people tell you is saved without consent. Our privacy promise
Which one fits you?
tawk.to is a strong choice if…
- You want live chat at no cost. tawk.to describes its software as "truly free".[1]
- You need unlimited team members and native iOS, Android, macOS and Windows apps.[2]
- You want optional paid extras such as AI Assist (from $29/month, with a free plan for low chat volume) or hired chat agents ($1/hour).[1]
Vancely fits better if…
- You also send WhatsApp order updates, OTPs or reminders from your own number, and want them under the same account, API and webhooks.
- You want bot flows that hand a visitor to a person, or move the chat to your WhatsApp with one tap.
- You don't want chat messages stored: ours exist only encrypted while the chat is open (saved transcripts are opt-in).
- You want live chat and WhatsApp on one flat monthly plan in US dollars.
At a glance
| Feature | Vancely | tawk.to |
|---|---|---|
| Price of live chat | VancelyIncluded in every monthly plan and in the free trial. | tawk.toFree, with optional paid add-ons.[1] |
| Team members | VancelyInbox seats by plan: 2 on Starter, 5 on Business, 15 on Pro. | tawk.toUnlimited team members.[2] |
| Apps | VancelyWeb dashboard that also works in mobile browsers. No native apps. | tawk.toNative iOS, Android, macOS and Windows apps.[2] |
| VancelyYour own number, linked by QR code, with a REST API for notifications and replies in the Inbox. | tawk.toWhatsApp conversations arrive in the same shared Inbox as other channels.[2] | |
| Automated answers | VancelyVisual bot flows with menus, quick replies, questions and handoff to a person, on WhatsApp and your website. Rule-based; no generative AI. | tawk.toAI Assist answers from your knowledge base and FAQs. Paid plans from $29/month, plus a free plan for sites with limited chat volume.[1] |
| Branding | VancelyThe widget shows "Powered by Vancely". | tawk.toRemoving the tawk.to branding costs $29/month.[1] |
Where tawk.to is stronger
What's different about Vancely
Messages are not stored
WhatsApp message content is erased once it is delivered, and website chat messages exist only encrypted while the chat is open. Saved transcripts happen only if you turn them on and the visitor says Yes.
WhatsApp and your website in one Inbox
Website chats and WhatsApp messages land in the same Inbox, and bot flows you build once can answer on both.
Continue on WhatsApp
A visitor can move a website chat to your WhatsApp number with one tap, and the two conversations stay linked.
Simple monthly pricing
Monthly plans in US dollars, paid by bank transfer, with a 7-day free trial and no card.
Simple setup
Connect the WhatsApp number you already use by scanning a QR code, and add the chat to your site with one script tag.
Vancely connects the WhatsApp number you already use and is made for notifications, automation and conversations, not bulk marketing (see the Acceptable Use Policy).
Questions
Why pay for live chat when tawk.to is free?
If you only need chat on your website, you may not need to. Our plans are for businesses that also send WhatsApp notifications from their own number and want chats, WhatsApp, bots and webhooks in one place, without stored messages.
Can I switch from another chat widget?
Yes. Add our script tag to your site's <head> and remove the old widget's code. Your Inbox, bot flows and look are set up in the dashboard.
Is your widget heavy?
No. The script is about 8.5 KB gzipped, loads async and renders in a closed Shadow DOM, so it doesn't clash with your site's styles.
Try Vancely free
7 days, no card required. Connect a number, add the chat to your site, and see if it fits.
Sources
tawk.to's public pages, as of October 2026. Our own facts come from our product and documentation.
- [1] tawk.to: Why free / pricing (https://www.tawk.to/why-free/)
- [2] tawk.to: Features (https://www.tawk.to/products/live-chat/)
tawk.to is a trademark of its owner and is mentioned here only to compare products. Vancely is not affiliated with or endorsed by tawk.to.